RETURNS POLICY
Every Lakoèn piece is made with intention, and we ask that returns are approached with the same thoughtfulness.
Change of Mind Returns
If something isn't quite right, we understand. Please email us at hello@lakoen.com within 14 days of receiving your order, letting us know you'd like to return your item and why. We're unable to accept return requests made after this window, so please do reach out as soon as you can.
Once you've let us know, we'll send through our return address. We ask that your item makes its way back to us within 14 days of that notification. As your parcel is in your care until it reaches us, we recommend sending it with a tracked shipping service — we're not able to process a refund for an item that doesn't arrive back with us safely. Return shipping is at the customer's cost.
Condition of Returned Items
We ask that returned pieces are unworn, unwashed, and returned in their original condition, with all tags and packaging still attached. If an item shows signs of wear or use, we may not be able to accept it, and it will be sent back to you at your cost.
Refunds
Once your return reaches us and has been gently checked over, please allow up to 10 business days for your refund to be processed. Refunds are returned to your original payment method. Please note that original shipping costs, along with any duties or customs charges incurred, are not included in the refund, unless the return is due to a manufacturing fault.
Please note - Orders that qualified for complimentary shipping will have the original shipping cost deducted from the refund if the order is returned. This covers the cost of shipping incurred by us.
International Returns
We hope you love your Lakoèn pieces, however we understand that sometimes a return is needed.
For all international returns, Lakoèn will provide a return shipping label to make the return process as simple as possible. The cost of the return shipping label will be deducted from your final refund.
Original shipping charges, duties, taxes and customs fees paid on your order are non-refundable. Any additional duties, taxes or customs charges incurred as a result of the return will also be deducted from your final refund.
Once your return has been received and approved, the remaining balance will be refunded to your original payment method.
If you have received an incorrect or faulty item, please contact us before returning your order, as different conditions may apply.
Final Sale Items
Pieces marked Final Sale are not eligible for return or exchange, including for change of mind, sizing, or fit. These items are clearly noted on the product page and at checkout, so you'll always know before you buy.
Faulty Items
If your piece arrives with a fault, please let us know within 48 hours of delivery at hello@lakoen.com, along with a few clear photos and a short description. Our team will look into it with care and let you know the next steps. As each piece is lovingly handmade, small natural variations in embroidery, beading, or gemstone setting are part of its character and aren't considered faults.
We kindly ask that this policy is used fairly and in good faith — Lakoèn reserves the right to decline a return where this isn't the case.
For any return questions, we're only ever an email away at hello@lakoen.com.
Items must be unused in their original condition, with all tags attached. Incomplete, damaged, worn, or altered items, or anything we reasonably believe has been used, will not be accepted and therefore sent back to you, at your cost.
All sale products are Final Sale. When an item is final sale we do not allow returns unless an item is received damaged. Items that qualify as final sale are noted on their product page, and at checkout. No price adjustments on past purchases. All merchandise returned must be returned in the original condition, unworn, unwashed, with tags intact.
LaKoèn monitors account activity and reserves the right to refuse transactions, assess fees, and/or close accounts based on order or returns behaviour.
If your item is faulty when you receive it, please contact our customer service immediately at hello@lakoen.com.
Please advise our team as soon as you receive the item with a detailed explanation of the fault, along with clear pictures. Our Production team will then discuss return process. For any manufacturing fault we will arrange return shipment, and reimburse the full cost of the initial purchase.