Terms of service
Terms and Conditions
Lakoèn Last updated: 29 June 2026
Welcome to Lakoèn. These Terms and Conditions ("Terms") govern your access to and use of the website www.lakoen.com (the "Website"), and any purchase of products from us. By accessing the Website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Website.
1. About Us
The Website is operated by Lakoèn (ACN 684 869 127, ABN 21 684 869 127) ("Lakoèn", "we", "us", "our"), of 11 Dora Street, Hendra QLD 4011, Australia.
For any questions about these Terms, you can contact us at:
- Email: hello@lakoen.com
2. Eligibility
By using the Website, you confirm that:
- You are at least 18 years of age, or are using the Website under the supervision of a parent or legal guardian;
- You have the legal capacity to enter into a binding contract; and
- You will use the Website in accordance with these Terms and all applicable laws.
3. Products
3.1 Lakoèn sells womenswear and accessories ("Products") as described on the Website.
3.2 We make reasonable efforts to display the colours, fabric, and details of our Products as accurately as possible. However, we do not guarantee that your device's display will accurately reflect the actual colour of the Product, and minor variations may occur, particularly with garments described as handmade, dyed, or made from natural materials.
3.3 All Products are subject to availability. We reserve the right to discontinue any Product at any time without notice.
3.4 Occasionally, a Product may be mispriced, incorrectly described, or out of stock despite appearing available. If we discover an error after you have placed an order, we will contact you as soon as possible to offer a correction, a substitute, or a full refund.
4. Orders and Acceptance
4.1 Placing an order through the Website constitutes an offer to purchase the Product(s) in your cart. We reserve the right to accept or decline any order at our discretion (for example, due to stock unavailability, suspected fraud, or pricing errors).
4.2 A contract for the sale of Products is only formed once we send you a confirmation email and your payment has been successfully processed. An order confirmation does not guarantee Product availability.
4.3 We reserve the right to limit the quantity of Products purchased per person, household, or order.
5. Pricing and Payment
5.1 All prices on the Website are listed in Australian Dollars (AUD) and are inclusive of GST (where applicable), unless otherwise stated.
5.2 Prices do not include shipping costs, which will be calculated and displayed at checkout.
5.3 We reserve the right to change prices at any time without notice. Changes will not affect orders that have already been confirmed.
5.4 Payments are processed through secure third-party payment gateways (e.g. Shopify Payments, PayPal, Afterpay, Klarna, etc., as applicable). By submitting payment details, you confirm that you are authorised to use the chosen payment method.
5.5 We do not store your full credit card details. Payment processing is handled in accordance with the privacy and security standards of our payment providers.
6. Promotions and Discount Codes
6.1 Discount codes, promotions, and sale offers are valid only for the period specified and cannot be combined unless expressly stated.
6.2 We reserve the right to cancel or modify any promotion at our discretion, including in cases of suspected misuse or technical error.
6.3 Discounts generally do not apply to gift cards, shipping fees, or items already on sale, unless otherwise stated.
7. Shipping and Delivery
7.1 We aim to dispatch orders within 3–5 business days of confirmation, excluding public holidays.
7.2 Estimated delivery times provided at checkout are indicative only and not guaranteed. Delays may occur due to courier issues, customs (for international orders), or circumstances beyond our reasonable control.
7.3 Risk in the Products (including risk of loss or damage) passes to you once the Products are delivered to the address provided at checkout.
7.4 It is your responsibility to ensure your shipping details are accurate. Lakoèn is not liable for orders delayed or lost due to incorrect address details provided by the customer.
7.5 For international orders, you are responsible for any customs duties, taxes, or import fees imposed by your country. These are not included in the purchase price.
8. Returns, Refunds and Exchanges
8.1 Change of Mind
We accept returns for change of mind within 14 days of delivery, provided the item is:
- Unworn, unwashed, and in its original condition with all tags attached;
- Returned in original packaging where possible; and
- Not a final sale, swimwear, earrings, or other item marked as non-returnable for hygiene reasons.
Change-of-mind returns may be offered as a store credit, exchange, or refund to the original payment method, at our discretion, less any original shipping costs.
8.2 Faulty, Damaged, or Incorrect Items
If you receive a Product that is faulty, damaged, or not as described, please contact us at hello@lakoen.com within 14 days of delivery with your order number and photos of the issue. We will arrange a replacement, repair, or refund in accordance with your rights under the Australian Consumer Law (see Clause 9 below).
8.3 How to Lodge a Return
Please contact hello@lakoen.com to request a return authorisation before sending any item back. Items returned without prior approval may not be accepted.
8.4 Sale Items and Final Sale
Items marked as "Final Sale" are not eligible for return, exchange, or refund for change of mind. This does not affect your rights under the Australian Consumer Law if the item is faulty, damaged, or not as described (see Clause 9 below).
9. Australian Consumer Law
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that you have under the Competition and Consumer Act 2010 (Cth) or any other applicable law that cannot lawfully be excluded.
Our Products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Products repaired or replaced if the Products fail to be of acceptable quality and the failure does not amount to a major failure.
To the extent permitted by law, our liability for a failure to comply with a consumer guarantee is limited to (at our option) the replacement or repair of the Products, or the supply of equivalent products.
10. Intellectual Property
10.1 All content on the Website — including but not limited to the Lakoèn name, logo, photography, graphics, text, product designs, and website design — is owned by or licensed to Lakoèn and is protected by Australian and international copyright, trademark, and other intellectual property laws.
10.2 You may not reproduce, distribute, modify, or use any content from the Website for commercial purposes without our prior written consent.
11. User Accounts
11.1 If you create an account on the Website, you are responsible for maintaining the confidentiality of your login details and for any activity that occurs under your account.
11.2 We reserve the right to suspend or terminate accounts that we reasonably believe are being used fraudulently, abusively, or in breach of these Terms.
12. Privacy
Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information in accordance with the Privacy Act 1988 (Cth).
13. Limitation of Liability
13.1 To the maximum extent permitted by law, Lakoèn excludes all liability for any indirect, special, or consequential loss arising from your use of the Website or Products, including loss of profits, data, or business opportunity.
13.2 Nothing in this clause limits or excludes any liability that cannot be limited or excluded under the Australian Consumer Law.
13.3 To the extent permitted by law, our total liability to you for any claim arising from these Terms or your purchase is limited to the amount you paid for the relevant Product.
14. Indemnity
You agree to indemnify and hold Lakoèn, its directors, employees, and agents harmless from any claims, damages, losses, or expenses arising from your breach of these Terms or misuse of the Website.
15. Third-Party Links and Services
The Website may contain links to third-party websites or services (e.g. social media, payment providers) that are not owned or controlled by Lakoèn. We are not responsible for the content, policies, or practices of any third-party sites.
16. Force Majeure
We will not be liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including natural disasters, courier or postal delays, pandemic-related restrictions, or supply chain disruptions.
17. Changes to These Terms
We may update these Terms from time to time to reflect changes in our practices or for legal reasons. The updated version will be posted on this page with a revised "Last updated" date. Continued use of the Website after changes are posted constitutes your acceptance of the updated Terms.
18. Governing Law
These Terms are governed by the laws of Queensland, Australia. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts of Queensland, Australia.
19. Severability
If any provision of these Terms is found to be invalid or unenforceable, that provision will be severed, and the remaining provisions will continue in full force and effect.
20. Contact Us
If you have any questions about these Terms, please contact us at:
Lakoèn ACN: 684 869 127 ABN: 21 684 869 127 Address: 11 Dora Street, Hendra QLD 4011, Australia Email: hello@lakoen.com Website: www.lakoen.com